Customer Service
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Deliveries usually arrive within 2-4working days.
- We are currently offering FREE shipping all across India on all products.
PAYMENT METHODS
CuddleUp India accepts the following payment methods:
- We like to give you plenty of payment options! We accept Visa, Mastercard, AmericanExpress and Paytm or Gpay. We also offer Cash On Delivery(COD) option. If you have any questions about paying for your order, please get in touch with our Customer Service Team.
EXCHANGES, RETURNS AND REFUNDS
Need to return? No problem! We offer EASY Exchange to our customers. Our return policy lasts untill 7 days after you have received your order. The items must be unused and in the same condition you received it. We accept returns if the product received is damaged or incorrect. Once we have received and inspected the returns, we will process your Exchange, no questions asked. However please note only one time exchange is possible. The product must be sent out from the customers end with the original brand label, article number, un-detached price tag and complete packaging. It is also vital that the product does not possess any stains, scratches, tears or rips. we take great care in delivering your products to you, and we partner only with reputed national courier services. We deliver anywhere in India. All your orders would typically be delivered within 7-10 working days from the date of order.
Returns are generally processed between 4-5 business days from receipt, and you will receive an email confirmation when your return has been processed. Once we have inspected the returned product, we will process the refund amount into your account.